President & CEO
Leading Hotels of the World
Shannon Knapp is a results-driven leader with more than 20 years of experience. Ms. Knapp became the president & chief executive officer of The Leading Hotels of the World, Ltd. (Leading Hotels) in October 2019. She previously served as Leading Hotels senior vice president and chief marketing officer for five years. Prior to joining Leading Hotels, Ms. Knapp spent 15 years at American Express, most recently as vice president of marketing for American Express Travel.
During her time at Leading Hotels, Ms. Knapp has been a driver of innovation and change at the more than 90-year-old company. As senior vice president and chief marketing officer she oversaw the various marketing divisions and was responsible for the redesign of Leading Hotels’ loyalty ecosystem, Leaders Club. As president and chief executive officer Ms. Knapp brings an unwavering commitment to championing independent hospitality and ensuring that Leading Hotels’ more than 400 properties set the bar for luxury hospitality worldwide.
Something ILC attendees would never guess about you:
I aspired to a career in the CIA
Favorite place to stay when traveling:
At a member of The Leading Hotels of the World, of course!
MUST-have travel item:
Melatonin to stave off jet lag. I swear by it.
Who would play you in a movie:
I have been told I bear a resemblance to Keri Russell. I don’t see it, but I certainly appreciate it!
Ever? Summer camp counselor at the local YMCA in Huntington, NY
Future Luxe: What’s Ahead for the Business of Luxury