FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

If I am no longer able to attend, can I get a refund?

If I am no longer able to attend, can I get a refund?

The below refund policy applies to all the ILC-related events

  • Greater than 60 days prior to the event you can get a full refund or put your full purchase towards another one of our events in the next 12 months
  • Greater than 30 days out you can have 50% of your purchase refunded or you can use 100% of your purchase towards another of our events in the next 12 months
  • Within 30 days out we don’t offer any refunds…sorry about that!
  • If you purchased a pass to our Philadelphia event in 2020 that got postponed due to the pandemic, your credit can still be used for our future events. Please email Jackie Kelly at [email protected] to redeem your credit.

The below refund policy applies to all the ILC-related events

  • Greater than 90 days prior to the event you can get a full refund or put your full purchase towards another one of our events in the next 12 months
  • Greater than 30 days out you can 50% of your purchase refunded or you can use 100% of your purchase towards another of our events in the next 12 months
  • Within 30 days out we don’t offer any refunds…sorry about that!
  • If you purchased a pass to our Philadelphia event in 2020 that had to be postponed due to the pandemic, you may use your credit for our INDIE Confab: Philadelphia event this July 12 & 13th. Please email Jackie Kelly at [email protected] to redeem your pass.

What happens to my contact info?

What happens to my contact info?

The Independent Lodging Congress® retain attendees’ contact information for periodic email blasts related to the Independent Lodging Congress®. The Congress and its event manager will never share attendees’ contact information with any third party.

The Independent Lodging Congress® retains attendees’ contact information for periodic email blasts related to the Independent Lodging Congress®. The Congress and its event manager will never share attendees’ contact information with any third party.

Is there an exhibitor's area?

Is there an exhibitor's area?

Yes, we reserve a given area for our sponsors to display marketing materials. However, we will note that we are NOT a trade show.

Yes, we reserve a given area for our sponsors to display marketing materials. However, we will note that we are NOT a trade show.

What to wear?

What to wear?

Cool & Casual... show off your style and stay away from typical business garb. Don't go for your power pantsuit; Put on a pair of jeans you feel fresh to death in with your favorite shirt. Comfort & confidence are key. 

 

Cool & Casual... show off your style and stay away from typical business garb. Don't go for your power pantsuit; Put on a pair of jeans you feel fresh to death in with your favorite shirt. Comfort & confidence are key.

Do you have accessibility needs?

Do you have accessibility needs?

Reach out to [email protected] to fulfill your requests. 

 

Reach out to [email protected] to fulfill your requests. 

 

Looking For Accommodations?

Looking For Accommodations?

Take a look at our upcoming events page and click into the event you are attending for information about special rates for hotels in the area! 

Not on the site yet? E-mail [email protected] for information

 

Take a look at our upcoming events page and click into the event you are attending for information about special rates for hotels in the area! 

Not on the site yet? E-mail [email protected] for information

 

You're still here? Did we not satisfy your Questions?

You're still here? Did we not satisfy your Questions?

E-mail [email protected] to get those questions answered!

 

E-mail [email protected] to get those questions answered!

 

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Copyright 2019 Independent Lodging Congress

Copyright 2019 Independent Lodging Congress

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